Question 1

Urgent issues

Accepted Answer

If you discover a problem at home that needs an urgent solution: The problem may cause damage to increase The problem disrupts living Contact the building maintenance company immediately. You can get the contacts from the apartment association. Important: Scandikodu does not offer 24/7 service. Responsibility: If the damage is caused by the resident's negligence or lack of maintenance, the resident is responsible for the repair works and costs.

Question 2

Non-urgent warranty cases

Accepted Answer

Warranty cases that do not hinder everyday life but still require attention. Report directly to Scandikodu OÜ. How to describe the problem: Describe as precisely as possible In which room the problem occurred How the problem occurred Add photos if possible Important: Report warranty cases as soon as possible after discovering them.

Question 3

Handling warranty cases

Accepted Answer

The Scandikodu team is ready to help you with any questions related to renovated apartments. Problem resolution: Additional information may be needed Photos or a detailed description Sometimes a home visit (by prior agreement) Response time: Depends on the complexity and scope of the problem. We will inform you about progress by email.

Question 4

Not covered by warranty

Accepted Answer

Lack of maintenance: Clogged ventilation systems Sanitary problems Other failures due to lack of maintenance Building technical systems: Heating Electricity Ventilation Low-current systems Water Sewerage Contact the building manager and/or the apartment association directly. Existing components: Parts of the property that were already installed before the purchase by Scandikodu OÜ. We inform the buyer about all components that we did not change during the renovation.

Question 5

RYL standards

Accepted Answer

Our work meets: Painting RYL 2012 Class II Interior works RYL 2013 Class II Quality standards: All renovation works are carried out according to established quality standards. The warranty applies only to works that meet the specified standards.

Question 6

Paint defects

Accepted Answer

Paint layer cracks: Due to natural drying and settling of the paint layer, small cracks may appear during the first year. Our duty: After handing over the property, we will repair all visible paint cracks We use high-quality paint We follow correct technologies Important: Minor cracks that occur during natural drying are normal and are not covered by the warranty.

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